Job details
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Job type
• Full-time

JOB SUMMARY

Contributes advanced knowledge and skill in technology and applies sound business acumen to support cluster and information technology (IT) objectives. The Senior Market IT Manager, in conjunction with the Market IT Manager, is responsible for assisting property management with technology planning, implementation, and maintenance. The Senior Market IT Manager will direct the work of Market IT Managers or IT Technicians and interfaces with vendors, owners, executive committee and property staff. The Senior Market IT Manager is typically assigned to moderate to highly complex properties depending on level of experience.

CANDIDATE PROFILE

Education and Experience
• BS/BA or equivalent work experience; additionally 2-4 years’ experience in like Information Technology position.
• Previous experience supporting highly complex units (e.g., resorts, enhanced GPNS systems, high number of network devices, etc.).
• Previous experience in Americas IT or Marriott HQ IT Support desirable.
• System-related professional certifications desired.

CORE WORK ACTIVITIES

Meeting Client Technology Needs
• Manages technology/asset life-cycle. Confirms that necessary equipment (PCs, servers, telecom, etc.) is ordered and available.
• Foresees, identifies and resolves system(s)’ performance problems.
• Oversees disaster recovery and business continuity as it relates to technology.
• Confirms that technology assets are secure and well-maintained in accordance with Marriott International policies and standards.
• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
• Performs adds/moves/changes/deletions.
• Confirms that adequate bandwidth exists and that circuits are secured.
• Supports end-use pager cellular phone issues.
• Troubleshoots high-speed Internet access problems.
• Escalates problems as appropriate through Area IT Manager, Americas IT, HQ IT departments.
• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.
• Moves/adds/changes PCs/peripherals; migrating data when necessary.
• Performs routine to complex desktop backup as scheduled or directed.
• Provides end-user support to property staff, business center.
• Resolves issues with setup or reset of security passwords.
• Supports email and use of MI network.
• Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.
• Executes disaster recovery plans.